Terms of service

§ 1. Ordering

membantustore.com is operated by Witt Denmark A/S on behalf of Membantu ApS. When placing an order on Membantustore, your purchase is handled, processed, and fulfilled by Witt Denmark A/S.

All goods and services ordered through membantustore.com are supplied by Witt Denmark A/S.

All prices are stated inclusive of VAT. Prices are daily prices and cannot be guaranteed for future orders.

These terms and conditions apply to Witt Denmark A/S, including purchases made under the Membantu brand.

 

§ 2. Payment

We offer payment by debit card (Visa, MasterCard, Apple pay, Google pay) among others. 

It is always free of charge to pay with a debit card, and a larger amount can never be deduced than you approved for during the purchase. Payment will only be withdrawn once the item is shipped. If there are charges for alternative forms of payment, this is clearly indicated.

Data that you send to Witt Denmark A/S in connection with purchases paid by debit card is encrypted (SSL) and thus only the provider can read them. Neither Witt Denmark A/S nor anyone else has the opportunity to read your personal payment information. 

 

§ 3. Delivery

All orders over EUR 69,00 are delivered free of charge. For orders under EUR 69,00, a shipping fee of EUR 10,00-19,00 incl. VAT. depending on which delivery method is chosen. Private 0-20 kg (EUR 69,00), Private 21-30 kg (EUR 19,00), Business 0-20 kg (EUR 10,00), Business 21-30 kg (EUR 19,00) and Parcelshop (EUR10,00). GLS is primarily used as a carrier.

Should there be any errors or omissions in an order sent from us, please contact us without delay and within 7 days of receiving the order. Therefore, remember to check the content immediately upon receipt of the order. In case of visible cargo damage, the carrier must be notified of the damage and must be noted on the shipping letter before receipt of receipt.

In case of cargo damage, please document visible damage to the packaging in the form of pictures, as this required as documentation. You can do it here.

Reservation is made for errors in inventory. You will be contacted as soon as possible if the delivery time is longer than promised.

 

§ 4. Warranty

Private consumers have 2 years of right of complaint about errors that existed at the time of purchase. In case of a legitimate complaint, you can either get the item repaired, exchanged, the money back or a price reduction, depending on the specific situation.

When exercising your right of complaint, please fill out our online form: service.witt.dk/service/en/ This is done for the quickest possible treatment of the service case. You can also send the item directly to us with a thorough description of the error or defect. Contact us about an easy return. We recommend filling out the service form as the case processing time is faster.

Business customers: For business customers, there is a 6-month right of complaint from ordering. Business customers include privet companies, public institutions, associations, foundations, and self-governing institutions. The right of complaint may laps if the goods are used for business purposes.

 

§ 5. Return of goods

You always have a 14-day right of withdrawal when shopping with Membantu, and the right of withdrawal is counted from the day that you receive your product.

If you want to exercise your right of withdrawal, please fill out our online returns form, which you can find here.

Please note that you will be paying for the shipping for your returned product. When you have filled out the returns form, we will send you a PDF file with a return address and instructions for how you can return your product to us.

You need to send your order back to us without undue delay and no later than 14 days after you have notified us that you want to exercise your right of withdrawal.

You will only be refunded the full amount if:

• The product is returned in an original condition and without having lost value*
• The product is returned in its original packaging

*The product is considered to lose value if it is used in a way other than what was strictly required to determine the nature, characteristics or functionality of the product.

If the product is assessed as having lost value, you can only be refunded a portion of the purchase price. The amount that you will be refunded depends on the commercial value of the product. When returning used products, Witt Denmark A/S reserves the right to claim compensation for lost value as determined by Witt Denmark A/S based on the resale value. A value reduction for a used product can amount to 0-99% of the product’s original price.

You cannot exercise your right of withdrawal by refusing to receive or pick up the package without also clearly notifying us of your wish to exercise your right of withdrawal. This results in a handling fee that represents the actual costs associated with delivery.

If you choose to exercise your right of withdrawal, you can put your return label that you will receive by mail on to the original packaging and send the product back to us.

We recommend that you save the original packaging until you have decided whether you want to keep your purchase or not. A lack of packaging will mean that the product’s resale value will be reduced. If a package is returned and found to be damaged due to poor packaging, Witt Denmark A/S disclaims all liability for offering a refund. Make sure that the packaging is tightly sealed and protected during transport to avoid losses and damage.

It is not a requirement, but the processing time is reduced if you send complete information with the package, ideally your order number (from the returns form).

We refund all payments received from you, including delivery costs (though not for extra delivery costs when you have chosen a form of delivery other than the cheapest standard delivery option that we offer) no later than 10 working days from the day when we received your notification about exercising your right of withdrawal.

We will transfer the funds back via the same method of payment that was used for the purchase.

If you have additional questions regarding returns, you are welcome to contact us at:

• E-mail: info@membantustore.com
• Phone: +45 88 44 45 21

*Note: We do not receive packages sent as cash on delivery or packages that are not distributed. Return address: Witt Denmark A/S Gødstrupvej 50, Gate 8 DK-7400 Herning CVR: 20981075

Return address:

 

§ 6 Health Disclaimer

6.1. The Membantu services are not intended to provide medical advice or medical diagnosis. For medical advice and medical diagnosis addressing your specific individual needs, you must always consult a qualified healthcare professional.
When using the Membantu services, you agree to use the relevant service solely for its intended purposes as described in these terms.

6.2. The Membantu services are not a substitute for consultation with your qualified healthcare provider, and use of the Membantu services is at your own risk. Specific medical conditions can only be properly diagnosed and treated by a qualified healthcare professional. If you feel that use of the Membantu services causes physical or mental discomfort to you or your child, you must discontinue use immediately and seek medical assistance. The Membantu services cannot provide medical advice or medical diagnosis; however, if you have complaints, comments, or feedback regarding the Membantu services, you may contact us at info@membantustore.com.

 

Guide to Complaints

If you would like to complain about your purchase, please contact Customer Management at info@membantustore.com or call us on: +45 88444521. If we are unable to find a solution, you can lodge a complaint with relevant boards in the area if the conditions are met. Consumer Ombudsman www.ombudsman-services.org. It is also possible to lodge a complaint via the EU Commission’s online complaint portal: http://ec.europa.eu/odr (particulary relevant if you are a resident of another EU country).