Obchodní podmínky
§ 1. Ordering
There can be ordered goods / services at Witt Denmark A/S via Membantu. All contracts are entered into Danish and all prices quoted are incl. VAT. All prices are daily prices and cannot be guaranteed in the future. The terms and conditions apply to Witt Denmark A/S, including Membantu.
§ 2. Payment
We offer payment by debit card (Visa, MasterCard, Apple pay, Google pay, MobilePay, Anyday).
It is always free of charge to pay with a debit card, and a larger amount can never be deduced than you approved for during the purchase. Payment will only be withdrawn once the item is shipped. If there are charges for alternative forms of payment, this is clearly indicated.
Data that you send to Witt Denmark A/S in connection with purchases paid by debit card is encrypted (SSL) and thus only the provider can read them. Neither Witt Denmark A/S nor anyone else has the opportunity to read your personal payment information.
Anyday allows you to split your payment. The first instalment is paid upon delivery and the remaining over the following 3 months. Anyday is free if you pay on time. With Anyday, you get an account to use on all web shops which offer payment through Anyday. For further information about Anyday terms and conditions: https://da.anyday.io/terms-conditions/shopper
§ 3. Delivery
All orders over EUR 69,00 are delivered free of charge. For orders under EUR 69,00, a shipping fee of EUR 10,00-19,00 incl. VAT. depending on which delivery method is chosen. Private 0-20 kg (EUR 69,00), Private 21-30 kg (EUR 19,00), Business 0-20 kg (EUR 10,00), Business 21-30 kg (EUR 19,00) and Parcelshop (EUR10,00). GLS is primarily used as a carrier.
Should there be any errors or omissions in an order sent from us, please contact us without delay and within 7 days of receiving the order. Therefore, remember to check the content immediately upon receipt of the order. In case of visible cargo damage, the carrier must be notified of the damage and must be noted on the shipping letter before receipt of receipt.
In case of cargo damage, please document visible damage to the packaging in the form of pictures, as this required as documentation. You can do it here.
Reservation is made for errors in inventory. You will be contacted as soon as possible if the delivery time is longer than promised.
§ 4. Warranty
Private consumers have 2 years of right of complaint about errors that existed at the time of purchase. In case of a legitimate complaint, you can either get the item repaired, exchanged, the money back or a price reduction, depending on the specific situation.
When exercising your right of complaint, please fill out our online form: service.witt.dk/service/en/ This is done for the quickest possible treatment of the service case. You can also send the item directly to us with a thorough description of the error or defect. Contact us about an easy return. We recommend filling out the service form as the case processing time is faster.
Business customers: For business customers, there is a 6-month right of complaint from ordering. Business customers include privet companies, public institutions, associations, foundations, and self-governing institutions. The right of complaint may laps if the goods are used for business purposes.
§ 5. Return of goods
You always have a 14-day right of withdrawal when shopping with Membantu, and the right of withdrawal is counted from the day that you receive your product.
If you want to exercise your right of withdrawal, please fill out our online returns form, which you can find here.
Please note that you will be paying for the shipping for your returned product. When you have filled out the returns form, we will send you a PDF file with a return address and instructions for how you can return your product to us.
You need to send your order back to us without undue delay and no later than 14 days after you have notified us that you want to exercise your right of withdrawal.
You will only be refunded the full amount if:
- The product is returned in an original condition and without having lost value*
- The product is returned in its original packaging
*The product is considered to lose value if it is used in a way other than what was strictly required to determine the nature, characteristics or functionality of the product.
If the product is assessed as having lost value, you can only be refunded a portion of the purchase price. The amount that you will be refunded depends on the commercial value of the product. When returning used products, Witt Denmark A/S reserves the right to claim compensation for lost value as determined by Witt Denmark A/S based on the resale value. A value reduction for a used product can amount to 0-99% of the product’s original price.
You cannot exercise your right of withdrawal by refusing to receive or pick up the package without also clearly notifying us of your wish to exercise your right of withdrawal. This results in a handling fee that represents the actual costs associated with delivery.
If you choose to exercise your right of withdrawal, you can put your return label that you will receive by mail on to the original packaging and send the product back to us.
We recommend that you save the original packaging until you have decided whether you want to keep your purchase or not. A lack of packaging will mean that the product’s resale value will be reduced. If a package is returned and found to be damaged due to poor packaging, Witt Denmark A/S disclaims all liability for offering a refund. Make sure that the packaging is tightly sealed and protected during transport to avoid losses and damage.
It is not a requirement, but the processing time is reduced if you send complete information with the package, ideally your order number (from the returns form).
We refund all payments received from you, including delivery costs (though not for extra delivery costs when you have chosen a form of delivery other than the cheapest standard delivery option that we offer) no later than 10 working days from the day when we received your notification about exercising your right of withdrawal.
We will transfer the funds back via the same method of payment that was used for the purchase.
If you have additional questions regarding returns, you are welcome to contact us at:
- E-mail: info@membantustore.com
- Phone: +45 88 44 45 21
*Note: We do not receive packages sent as cash on delivery or packages that are not distributed. Return address: Witt Denmark A/S Gødstrupvej 50, Gate 8 DK-7400 Herning CVR: 20981075
Return address:
§ 7. Privacy Policyent
In order to enter into an agreement with Witt Denmark A/S, you must register with the following personal information: name, address, telephone number, e-mail address, and purchase history. We register your personal data for the purpose of delivering the goods to you.
The personal data is registered with Witt Denmark A/S and stored for 5 years, after which the information is deleted. We do not store and transmit customer information encrypted. We also collaborate with a number of other companies that store and process data. Companies only process information on our behalf and may not use it for their own purposes.
We only work with data processors in the EU or in countries that can provide your information with adequate protection.
The data controller is Witt Denmark A/S.
You have the right to be informed what information we process about you. If you believe the information is inaccurate, you have the right to have it corrected. In some cases, we have a duty to delete your personal data if you request it. It can, for example, be if your data is no longer needed for the purpose for which we were going to use it. You may also contact us if you believe your personal data is being processed in violation of the law. You can write to us at info@witt.dk
§ 7.1 Cookie Policy
Witt Denmark A/S uses cookies on all our pages, as this is necessary for the site to function and is easy to use. Among other things, a cookie is used for a product to be added to the basket. By clicking further on our site you accept automatic use of cookies.
Cookies also provide information on how the page is used, which is primarily used for measuring traffic and optimizing the setup. All cookies used are not malicious and do not have sensitive information or the possibility of spreading harmful things to other programs.
Guide to deleting cookies: Internet Explorer – Edge – Google Chrome – Mozilla Firefox – Safari – iPhone – Android
Guide to Complaints
If you would like to complain about your purchase, please contact Customer Management at info@witt.dk. If we are unable to find a solution, you can lodge a complaint with relevant boards in the area if the conditions are met. Consumer Ombudsman www.ombudsman-services.org. It is also possible to lodge a complaint via the EU Commission’s online complaint portal: http://ec.europa.eu/odr (particulary relevant if you are a resident of another EU country).