You always have a 14-day right of withdrawal when shopping with Membantu, and the right of withdrawal is counted from the day that you receive your product.
If you want to exercise your right of withdrawal, please fill out our online returns form, which you can find here.
Please note that you will be paying for the shipping for your returned product. When you have filled out the returns form, we will send you a PDF file with a return address and instructions for how you can return your product to us.
You need to send your order back to us without undue delay and no later than 14 days after you have notified us that you want to exercise your right of withdrawal.
You will only be refunded the full amount if:
- The product is returned in an original condition and without having lost value*
- The product is returned in its original packaging
*If the product has lost value due to being used in a way other than what was strictly required to determine the nature, characteristics or functionality of the product.
If the product is assessed as having lost value, you can only be refunded a portion of the purchase price. The amount that you will be refunded depends on the commercial value of the product. When returning used products, Witt Hvidevarer A/S reserves the right to claim compensation for lost value as determined by Witt Hvidevarer A/S based on the resale value. A value reduction for a used product can amount to 0-99% of the product’s original price.
You cannot exercise your right of withdrawal by refusing to receive or pick up the package without also clearly notifying us of your wish to exercise your right of withdrawal. This results in a handling fee that represents the actual costs associated with delivery.
If you choose to exercise your right of withdrawal, you must put your return label that you will receive by mail on to the original packaging and send the product back to us.
We recommend that you save the original packaging until you have decided whether you want to keep your purchase or not. A lack of packaging will mean that the product’s resale value will be reduced. If a package is returned and found to be damaged due to poor packaging, Witt Hvidevarer A/S disclaims all liability for offering a refund. Make sure that the packaging is tightly sealed and protected during transport to avoid losses and damage.
It is not a requirement, but the processing time is reduced if you send complete information with the package, ideally your order number. We refund all payments received from you, including delivery costs (though not for extra delivery costs when you have chosen a form of delivery other than the cheapest standard delivery option that we offer) no later than 10 working days from the day when we received your notification about exercising your right of withdrawal.
We will transfer the funds back via the same method of payment that was used for the purchase.
If you have additional questions regarding returns, you are welcome to contact us at: +45 88 44 45 21
*Note: We do not receive packages sent as cash on delivery or packages that are not distributed.
Witt Hvidevarer A/S